Terms of Registration and Service for Business Partner with Inforvio Technologies Pvt. Ltd. (ITPL)

Business Partner means individual BPs and/or entity BPs (referred herein as BP) who is agreeing to register with Inforvio Technologies Pvt. Ltd. (referred herein as ITPL) digital platform to provide ITPLs offerings to consumers in India on an assisted digital model. The BP consents to all the following terms for the duration of BPs association with ITPL whereby some terms will continue even beyond:

Scope of Work and Service

BP responsibility will cover the following scope of work and services, at all times as per the specification and instruction of ITPL:

To provide leads and references of the prospective consumer applicants who are interested in the offerings of ITPL from time to time;

To refer only those customers which are genuine and do not have negative credit history;

To collate, compile, upload and provide necessary documents of the consumer for appraisal of the application as per company norms and policies;

To provide true and correct facts about the consumer as provided by the consumer;

To share the correct market feedback about the consumer;

To support the applications with true and correct documents of the consumer;

To do necessary checks and verification of supportive documents and its original and certify them as per the policy and norms of ITPL as applicable;

To facilitate necessary checks and verification of the consumer as well as their documents, etc. wherever so requested by ITPL;

To specifically explain to the consumer, the requirement of consent for the credit report and credit score authorization to ITPL as well as the platform requirement to collect personal information for the purpose of evaluating their loan viability, eligibility and facilitation of their application process with partner financial institutions:

To provide guidance and assistance to the consumer and answer consumer queries related to the offerings of ITPL;

Duties & Obligations of BP

BP hereby affirms that it is not blacklisted by any of the institutions for any wrongful service.

BP shall follow the platform process step by step for its own registration as well as for onboarding consumers in the assisted digital model for the services and products offered by ITPL.

It shall be the endeavor and duty of the BP to identify genuine customer/s based on the standards and norms prescribed by ITPL from time to time for availing the products and services offered by ITPL.

BP shall not launch any promotion scheme pertaining to the services and products offered by ITPL without prior written approval of ITPL.

BP should take all effective action and adopt such measures as are necessary to perform its duties, which will include efforts to learn details of the product and services in order to assist and guide consumers in the best possible way.

BP shall use only lawful measures and on no account shall commit violence to the person or the property of anyone. ITPL shall not be made liable for the consequences of any action of BP or anyone acting on its behalf, which violates this clause, for which BP alone shall be liable.

BP shall not resort to intimidation or harassment of any kind either verbal or physical against any of the customer and shall not intrude the privacy of the customer’s family members, referees and friends, anonymous calls or making false and misleading representations.

BP shall not use the name logo/trade name/ trade mark/copyright of ITPL without any prior written consent of ITPL. However, BP may in its signage and promotional material inscribe that it is BP of ITPL.

BP should observe strict customer confidentiality and not keep any sensitive information or data or records of consumers which is not permitted by regulation.

BP hereby agrees and covenants that BP shall immediately notify ITPL in writing of any event which may result in or which may give reason to believe that there may be a work stoppage, slowdown, or other impediments or disruptions in the due performance of the obligation of BP.

BP, in case is engaged in the business of solicitation via tele-marketing or tele-calling, confirms that they have already or would register themselves with the DNCR (Do not call registry) and calls will be made only from those numbers which have been so registered and after carrying out the screening of the calling list as stipulated by Telecom Regulatory Authority of India. BP further confirms that they would only call on those telephone numbers who have not been registered with DNCR and would not call on those telephone numbers who have registered with DNCR.

BP to develop and establish a robust framework for documenting, maintaining and testing business continuity for its existing functionaries viz, human resources, infrastructure and business accommodation, systems and other support functions. BP should do periodic tests to the satisfaction of ITPL to ensure business continuity and should also consider occasional testing in conjunction with ITPL.

Training for Quality and Performance Standard

ITPL may in such form and manner as deem fit assist BP to enhance its Quality, professional effectiveness and performance standard, in the following manner :-

Training: ITPL may provide ongoing training to BP and its employees in such areas as it may deem necessary including salesmanship and communication.

Marketing: ITPL may provide relevant and appropriate promotional and advertising support to facilitate the marketing of its financial products and schemes by BP.

Platform Inputs: BP shall input the details of the loan application, details of the prospective loan borrower, guarantor, security provider and other required details, on the platform

BP is strictly advised to give proper training to its staff, sub-agents etc., to handle with care and sensitivity of the customers, soliciting customers, hours of calling, privacy of customer information, conveying the correct terms and conditions of the products on offer, guiding consumers about the features and answering their queries, etc.,

Indemnity

BP hereby indemnifies and keeps ITPL indemnified against all claims, penalties, demands, costs, charges, expenses and damages that ITPL may incur or be put to by reason of entering into this association with BP or because of BP violating or infringing any law, regulation, bye law or any condition of this association and in general.

BP shall remain responsible and continues to remain responsible for all the actions and omissions of BP in connection with the marketing of the services and products of ITPL or in relation to any other matter, due to which ITPL suffer any loss.

Confidentiality & Security

All information including customer related information like consumer’s credit, financial or personal identifiable information obtained by BP during the course of performance of its role, whether expressly furnished to it by ITPL or otherwise, relating to ITPL’s customers or regarding its business (Information), shall be treated as strictly confidential and BP shall not divulge it except to its own employees strictly in the course of business. Such employee as well as BP shall be bound by the provisions of the association with ITPL during the duration of this association and even after its termination not to disclose such information except as may be required by law.

BP shall not make any statement/representation/warranty/promises or assurances on behalf of ITPL to its customers beyond what is available via and on the platform.

If BP makes any false promises or gives any assurances or makes any representation which is not true or not as per the platform offering and on account of such representation if ITPL suffers any damage, loss or is made to institute/defend any litigation, BP shall be bound to indemnify ITPL under such circumstances, for all the loss suffered or sustained and this indemnity by BP shall survive the termination of this Association. This is without prejudice to the other rights and remedies in law and/or contract of ITPL against BP.

During the subsistence of this association BP shall not engage in business which is in conflict with the business to be performed by BP under this association.

BP represents that it shall isolate and clearly identify ITPL's customer information, documents, records and assets to protect the confidentiality of the information.

BP on its own behalf and for its subsidiaries, and its affiliates, its advisors that it will, and will procure that each of its officers, employees, agents and advisers or any one claiming under it will:-

Keep, safeguard and hold as private and confidential all the Information received from ITPL, not disclose to any person any of the Information or commercial / contractual details of the transaction and use the Information solely for the purposes of this Association;

The obligation of maintaining the information of ITPL as confidential shall survive the termination or expiration (as the case may be).

BP acknowledges that the Information provided by ITPL is a trade secret and BP will not disclose the same to any person(s) who is a third party. BP will not make use of any Information inconsistent with the purpose of the association and will not use the Information for the benefit of any person(s) other than to that of ITPL.

ITPLs sharing of facilities should be done and operated by BP in isolation. BP undertake that all documents, records of transactions and information given to BP by ITPL and assets of ITPL can be removed and/or repossessed by ITPL which are in the possession of BP in order to continue its business operations, or if directed by ITPL, BP undertake to delete, destroy or retreat to make it unusable. BP may disclose Confidential Information:-

Obligation of BP under this provision survives the duration of the association and registration.

Expiration or Termination

If BP willfully suppresses any information or conducts itself in such a manner to be guilty of inducing ITPL to accept any proposal for the ulterior benefit of BP, BP shall be held liable for the loss caused to ITPL and it shall be open to ITPL to terminate this association and take recourse to appropriate legal proceedings.

ITPL may terminate the registration and association forthwith if BP fails to perform its functions, duties and obligations. Notwithstanding the aforesaid, ITPL may also terminate this association without assigning any reason for the termination but after giving to BP a notice in writing of at least one month.